Service & Support
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Contact for technical support
Our technical support is available for questions concerning your FANTEC products. You can contact us directly by email or phone.
E-Mail servicefantec.de
Hotline - 040 7309283 56
Hours of Operation: Monday - Friday 9:00 a.m. to 5:00 p.m. (local time)
Complaints procedure (RMA)
In case of a defect and prompt by a FANTEC service technician to send in your product, please note the following steps. Only then can a proper RMA be guaranteed and your order will be processed as quickly as possible.
- Pack the defect unit carefully and with complete accessories
- Put a copy of the invoice in the package
- Fill out the warranty card completely, including a detailed description of the defect and put them also in the package
- You find the warranty card in the original carton or download the warranty card here and print it out
- Please affix stamp the parcel and send to the following address
