RMA

Complaints service:

FANTEC extends the customer service. Dealers are able to handle the warranty directly with FANTEC. Do you have a complaint on account of a defect? If you have a faulty unit please contact out support team (service@fantec.de). They will guide you thru the process of RMA (Return Material Authorization).

As a direct customer of FANTEC, you can send your complaint directly to us without the requirement of an RMA number. We kindly request that you check whether the goods actually originate from our company. We would like to draw your attention to the fact that complaints have to be sent in their original packaging and with the complete scope of delivery. We cannot accept consignments which have been sent freepost.

We require:

1. A copy of the invoice. (neccessary for all RMA Shipments)

2. A delivery note with your address, delivery note number and a brief description of the fault. (Dealer only)

3. An address for return and a brief description of the fault.

Recipient address: 

FANTEC GmbH

RMA Department

Billwerder Billdeich 605B

D-21033 Hamburg

Germany

Service-Contact:

service@fantec.de

Exceptions:

Returns against credit are accepted only by our direct customers and only after agreement, too.

In these cases, the provision of an RMA number is mandatory. You can receive this as standard by email, fax or telephone. Please accept that we only process credit notes on fulfilment of this requirement.